Differences

This shows you the differences between two versions of the page.

--- warranty [2019/05/14 17:00] – vik
+++ warranty [2023/10/25 13:29] (current) – jon
@@ Line 1: / Line 1: @@
-====== Warranty ======
+===== Five-Year Warranty for Routine Laboratory Use =====
-Applied Scientific Instrumentation, Inc., hereafter referred to as ASI, guarantees its equipment against all defects in materials and workmanship to the original purchaser for a five(5) years from the date of shipment. ASI's responsibility to this warranty shall not arise until the buyer returns the defective product, freight prepaid, to ASI's facility, at which time ASI, at its option will replace or repair free of charge any defective component or device that it has manufactured.
+Applied Scientific Instrumentation, Inc., hereafter referred to as ASI, **guarantees its products for routine laboratory use against all defects in materials and workmanship to the original purchaser for five (5) years** from the date of shipment.  ASI's responsibility to this warranty shall not arise until the buyer returns the defective product to ASI's facility freight prepaid, at which time ASI at its option will replace or repair free of charge any defective component or device that it has manufactured.
-**The warranty set forth above does not extend to damaged equipment resulting from alteration, misuse, negligence, abuse, or as outlined below:**
+The warranty set forth above does not extend to damaged equipment resulting from alteration, misuse, negligence, abuse, or items excluded below:
-  - Equipment not manufactured by ASI that is offered as part of a complete system carries the original equipment manufacturer's warranty.
+  - Equipment not manufactured by ASI carries the original equipment manufacturer's warranty.  This includes sub-components of ASI-manufactured products:
-  - The piezo elements and control electronics have a __one-year__ warranty; these include the PZ-2150, PZ-2300, PZ-2500 units that are manufactured by ASI.
+    * Piezo elements have a one-year warranty.
-  - The DC servo motors used in our automated stages have a __two-year__ warranty for biological applications in routine research.
+    * DC servomotors have a three-year warranty.
-  - The linear encoder option has a __two-year__ warranty.
+    * Linear encoders and filter wheel encoders have a two-year warranty.
-  - Damage from corrosive materials such as saline solution or other extreme contamination within the bearings and leadscrew assemblies.
+    * MEMS mirrors have a one-year warranty.
-  - FW-1000 series filter wheel has a __one-year__ warranty.
+  - Damage from corrosive materials such as saline solution or other extreme contamination within the bearings and leadscrew assemblies is not covered.
-  - MicroMirror scanner has a __one-year__ warranty.
+  - Discoloration and other cosmetic defects are covered only for one year, and not when equipment is used near oxidizing gases or UV lights.
+  - Wear and tear from normal operation is not covered.
+  - Equipment not manufactured by ASI that is offered as part of a complete system carries the warranty of the original manufacturer when permissible and is not separately warrantied by ASI.
-**The warranty and remedies set forth above are in lieu of all other warranties. ASI expressly disclaims all other warranties whether expressed, implied or statutory, including the warranties of merchantability and fitness for a particular purpose and against infringement.**
+**ASI makes every effort to repair or replace products out of warranty substantially at cost and in a timely fashion.**
+The warranty and remedies set forth above are in lieu of all other warranties.  Applied Scientific Instrumentation, Inc. expressly disclaims all other warranties whether expressed, implied or statutory, including the warranties of merchantability and fitness for a particular purpose and against infringement.  In no event will ASI be liable for incidental or consequential damages, even if ASI has been advised of the possibility of such damages howsoever, arising out of the sale or use of the products described herein.
+===== One-Year Warranty for Commercial and Near-Continuous Use =====
+Applied Scientific Instrumentation, Inc., hereafter referred to as ASI, **guarantees its products for commercial applications and near-continuous use against all defects in materials and workmanship to the original purchaser for one (1) year** from the date of shipment.  ASI's responsibility to this warranty shall not arise until the buyer returns the defective product to ASI's facility freight prepaid, at which time ASI at its option will replace or repair free of charge any defective component or device that it has manufactured.
+The warranty set forth above does not extend to damaged equipment resulting from alteration, misuse, negligence, abuse, or items excluded below:
+  - Equipment not manufactured by ASI carries the original equipment manufacturer's warranty.  This includes sub-components of ASI-manufactured products.  Linear encoders and filter wheel encoders have a two-year warranty.
+  - Damage from corrosive materials such as saline solution or other extreme contamination within the bearings and leadscrew assemblies is not covered.
+  - Discoloration and other cosmetic defects are covered only for six months, and not when equipment is used near oxidizing gases or UV lights.
+  - Wear and tear from normal operation is not covered.
+**ASI makes every effort to repair or replace products out of warranty substantially at cost and in a timely fashion.**
+The warranty and remedies set forth above are in lieu of all other warranties.  Applied Scientific Instrumentation, Inc. expressly disclaims all other warranties whether expressed, implied or statutory, including the warranties of merchantability and fitness for a particular purpose and against infringement.  In no event will ASI be liable for incidental or consequential damages, even if ASI has been advised of the possibility of such damages howsoever, arising out of the sale or use of the products described herein.
+Last updated 25-Oct-2023
-In no event will ASI be liable for incidental or consequential damages, even if ASI has been advised of the possibility of such damages howsoever, arising out of the sale or use of the products described herein.

Address: 29391 W Enid Rd. Eugene, OR 97402, USA | Phone: +1 (541) 461-8181