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warranty

Five-Year Warranty for Routine Laboratory Use

Applied Scientific Instrumentation, Inc., hereafter referred to as ASI, guarantees its products for routine laboratory use against all defects in materials and workmanship to the original purchaser for five (5) years from the date of shipment. ASI's responsibility to this warranty shall not arise until the buyer returns the defective product to ASI's facility freight prepaid, at which time ASI at its option will replace or repair free of charge any defective component or device that it has manufactured.

The warranty set forth above does not extend to damaged equipment resulting from alteration, misuse, negligence, abuse, or items excluded below:

  1. Equipment not manufactured by ASI carries the original equipment manufacturer's warranty. This includes sub-components of ASI-manufactured products:
    • Piezo elements have a one-year warranty.
    • DC servomotors have a three-year warranty.
    • Linear encoders and filter wheel encoders have a two-year warranty.
    • MEMS mirrors have a one-year warranty.
  2. Damage from corrosive materials such as saline solution or other extreme contamination within the bearings and leadscrew assemblies is not covered.
  3. Discoloration and other cosmetic defects are covered only for one year, and not when equipment is used near oxidizing gases or UV lights.
  4. Wear and tear from normal operation is not covered.
  5. Equipment not manufactured by ASI that is offered as part of a complete system carries the warranty of the original manufacturer when permissible and is not separately warrantied by ASI.

ASI makes every effort to repair or replace products out of warranty substantially at cost and in a timely fashion.

The warranty and remedies set forth above are in lieu of all other warranties. Applied Scientific Instrumentation, Inc. expressly disclaims all other warranties whether expressed, implied or statutory, including the warranties of merchantability and fitness for a particular purpose and against infringement. In no event will ASI be liable for incidental or consequential damages, even if ASI has been advised of the possibility of such damages howsoever, arising out of the sale or use of the products described herein.

One-Year Warranty for Commercial and Near-Continuous Use

Applied Scientific Instrumentation, Inc., hereafter referred to as ASI, guarantees its products for commercial applications and near-continuous use against all defects in materials and workmanship to the original purchaser for one (1) year from the date of shipment. ASI's responsibility to this warranty shall not arise until the buyer returns the defective product to ASI's facility freight prepaid, at which time ASI at its option will replace or repair free of charge any defective component or device that it has manufactured.

The warranty set forth above does not extend to damaged equipment resulting from alteration, misuse, negligence, abuse, or items excluded below:

  1. Equipment not manufactured by ASI carries the original equipment manufacturer's warranty. This includes sub-components of ASI-manufactured products. Linear encoders and filter wheel encoders have a two-year warranty.
  2. Damage from corrosive materials such as saline solution or other extreme contamination within the bearings and leadscrew assemblies is not covered.
  3. Discoloration and other cosmetic defects are covered only for six months, and not when equipment is used near oxidizing gases or UV lights.
  4. Wear and tear from normal operation is not covered.

ASI makes every effort to repair or replace products out of warranty substantially at cost and in a timely fashion.

The warranty and remedies set forth above are in lieu of all other warranties. Applied Scientific Instrumentation, Inc. expressly disclaims all other warranties whether expressed, implied or statutory, including the warranties of merchantability and fitness for a particular purpose and against infringement. In no event will ASI be liable for incidental or consequential damages, even if ASI has been advised of the possibility of such damages howsoever, arising out of the sale or use of the products described herein.

Last updated 25-Oct-2023

Address: 29391 W Enid Rd. Eugene, OR 97402, USA | Phone: +1 (541) 461-8181
warranty.txt · Last modified: 2023/10/25 13:29 by jon